Shopping & Delivery Information

How Can I Place Orders?

Shop Online 24/7

By phone: 613-738-7561

By email: margit@basketsandbloomsforyou.com

In person by appointment: 11 - 52 Antares Dr., Ottawa, ON K2E 7Z1. (Near Hunt Club Rd. & Prince of Wales Dr.)

Please note: If your order is time sensitive, please give us a call to ensure timely handling of your order.

If you have custom products such as company mugs or a special meaningful item that you’d like to include in any gift arrangement, please feel free to drop it by the shop prior to our completion of your order. We’ll gladly include your special item in our gift arrangement. However, please note that we do not accept responsibility in any way for any items you provide to us for inclusion in a gift arrangement. We also reserve the right to refuse any items we deem inappropriate for any reason.

Occasionally, due to product availability, substitutions may be necessary. All substitutions will be with product of equal or greater value. During busy holiday seasons, please be sure to order early.

We deliver locally in Ottawa, Nepean, Kanata, Orleans, Gatineau, Hull, Aylmer, Gloucester, Manotick, Stittsville, Greely, Carp, Carleton Place, Barrhaven. We locally deliver or ship just about anywhere!

In the event a recipient is not home at the time of delivery, our drivers will attempt to leave the gift with a neighbour. A door knocker tag or phone message is left for the recipient indicating that we were there with a delivery for them and they are advised as to which neighbour is holding their gift for pick-up by the recipient. This procedure avoids any further delivery charges to the sender for re-delivery of their gift. Please be sure to advise us of any particular delivery instructions when placing your order.

Yes, we can deliver just about anywhere.... across North America or internationally. Please call for international shipping/delivery rates. Shipping charges vary based on size, weight and destination.

Payment & Privacy Information

What Are Your Payment Methods?

We accept Visa, Mastercard and Amex online, by phone and in our shop. We can also process Interac payments in our shop.

All pricing on this website is in Canadian funds. Pricing is subject to change without notice.

Delivery or shipping fees and applicable taxes are added to all orders. All delivery and shipping fees listed on this site are base rates and are subject to extra charges based on destination, overweight sizes, multiple deliveries to one address, wrong addresses provided or deliveries to more than 1 address.

If any gift item or floral product arrives damaged or broken, we will be more than happy to replace the damaged or broken item. Please call our store directly within 24 hours of receipt of damaged or broken item to arrange for its replacement. Broken or damaged product must be returned to our shop by the recipient or purchaser for replacement or refund. Due to health and safety concerns, we do not accept returns or exchanges on any food products, bath products or opened items unless defective or damaged on receipt. Recipients may exchange unopened, non-perishable, non-food, non-bath products, however, refunds will only be issued to the purchaser and only for irreplacable, damaged goods. Shipping and/or delivery charges are non-refundable.

To receive a full refund, cancellation of an order must be received prior to our completion of the order. Once the order is completed and ready for delivery, no refund will be given. Any non-refundable deposits paid on large quantity or custom orders will not be refunded for any reason.

Your privacy is important to us. Any information we collect from you for the purposes of completing an order or otherwise is solely used for our own purposes in the completion of your order and/or for our own future marketing purposes. We will not further disclose any of the information provided by you to any party not associated with our order processing or marketing requirements. Please feel free to contact us with any privacy concerns you may have. Your use of this website and submission of information to us, is considered as your acceptance of our express use of the information provided as we may deem necessary. For more information, please review our privacy policy.

We value our customer's opinions and welcome any comments or suggestions you may have. Let us know either by email at margit@basketsandbloomsforyou.com or by phone at 613-738-7561.

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